Care Team Manager - RN

DEPARTMENT: Care Team Management
REPORT TO: Center Administrator
STATUS: Exempt
UNION AFFILIATION: Non-Union
GRADE: 2
SCHEDULE: Full time, 40 Hours

JOB OVERVIEW:
The Care Team Manager position manages the Medical Office Patient Care Team staff and area including, but not limited to disciplinary actions, training, performance evaluations, medical and supply inventory management, and patient panel management. RN Manager provides back up support to the Assistant Care Team Manager – LPN. Responsible, on an as needed basis, for providing primary care to patients, including assessment, treatment, care planning and nursing care evaluation.

ESSENTIAL FUNCTIONS:

1. Participates in the interview and hire of candidates and the training and performance evaluation and disciplinary processes for members of the patient care team
2. Ensures nursing practices of the care team as well as own practices are in accordance with nursing standards, local, state and federal guidelines and organizational policy
3. Ensures compliance with all infection control, safety and confidentiality guidelines (OSHA, HIPAA, etc.)
4. Manages the patient’s Plan of Care by supporting patient transition through continuity of care (i.e., hospital to home through outreach and assessment, assists in the timeliness of doctor follow-up)
5. Reviews work to be completed, develops a plan based upon patient population need, skill levels of other nursing care team members and PHP protocols, policies and procedures
6. Supports implementation of programs and procedures developed at an organizational level
7. Collects data and adjusts process to accommodate program requirements
8. Participates in program evaluation and quality improvement activities
9. Ensures that actions taken by the patient care team are consistent with the approved budget
10. Maintains licensure and certification as required and is responsible for own professional development through periodic attendance at ongoing educational events
11. Provides backup support to the Assistant Care Team Manager– LPN as appropriate
12. Ensures staffing is consistent with patient volume
13. Interfaces with physicians and all staff members as it relates to the patient care team
14. Coordinates phone calls from patients regarding their questions and refers to appropriate resource, i.e., physician
15. Provides patient education by teaching and supporting patients with self care management
16. Calls patients at physician’s request to assure compliance with treatment plan and/or response to treatment prescribed
17. Actively seeks input to support patient care and outcomes
18. Follows up on abnormal laboratory results requiring patient action and possibly re-measurement; this includes but not limited to altering medication dosage as per physician’s order and/or accepted protocols and dietary changes, etc.
19. Coordinates requests for medication refills according to PHP procedure
20. Coordinates outpatient work-up and or treatment plans when patient situation requires it (i.e. further clinical testing, x-rays, and facilitates communication between physicians and health care providers)
21. Provides direct care for patients including vital signs, blood pressure monitoring including but not limited to checking patients’ technique and assessments
22. Monitors patients during a medical emergency situation, while waiting for 911 assistance and transport to Emergency Department
23. Documents all patient activity/events, accurately and timely, in compliance with PHP policies and procedures
24. Promotes patient education through assessment
25. Develops strategies to maintain high levels of wellness for at-risk populations
26. Understands and supports practice of other team members and refers patients appropriately
27. Performs other duties as requested by the supervisor

SKILLS REQUIRED:

1. Excellent verbal and written communication skills, organization ability, time management and ability to prioritize work.
2. Ability to successfully manage a large and multi-tasked staff.
3. Excellent clinical expertise and decision-making.
4. Ability to exercise prudent and independent judgment, relative decision making with a high degree of accountability.
5. Outstanding interpersonal and problem resolution skills.

EXPERINCE REQUIREMENTS:
Minimum of 1-2 years experience or prior supervisory/management experience in a customer service industry; Medical office practice experience preferred

EDUCATION REQUIREMENTS:

1. Current New York State Registered Nurse license.

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