Center Financial Coordinator

DEPARTMENT: Revenue Cycle Management
REPORT TO: Supervisor of Center Financial Coordinators
STATUS: Non-Exempt
UNION AFFILIATION: Non-union
SCHEDULE: Full time, 40 hours

JOB OVERVIEW:
The Center Financial Coordinator supports and assists the Center Administrator with Revenue Cycle Management tasks.

ESSENTIAL FUNCTIONS:

1. Acts as a liaison between Revenue Cycle Management team (manager, billing vendor, insurance coordinators, Workers Comp/No Fault specialist, credentialing etc.), Center Administrator and Center staff.
2. Distributes and supports implementation of Revenue Cycle protocols, policies and procedures to Center staff and supports workflow improvement efforts.
3. Handles the following Revenue Cycle functions at the Center:
• Reviews and identifies all RTS eligibility exceptions, with special attention to benefit limits by specialty or service.
• Ensures payer authorizations for specialists have been obtained by insurance coordinators.
• Identifies patients with outstanding financial balances on appointment schedules
• Contacts patients for payment arrangements or establishes Budget Plans with patient
• Monitors reconciliation of daily posted batches, bank deposit, credit card posting and reports to accounting department.
• Prepares daily bank deposit
• Management of Center KAWNC reports as per policy
• Management of Center Unapplied credits/copayments
• Management of Center Unbilled $0 charges
• Reconciliation of billing Lynx Mobile injections in NextGen EPM
• Enters charges and payments in NextGen for Medical Records, Forms and other administrative events requiring payment
• Reviews patient’s pre-collection data for approval before patient is transitioned to Collection Agency and Bad Debt status
4. Assists in the orientation and training at the front desk (check-in, registration of new patients and check-out) including:
• NextGen Check-in and Check-out process
• Insurance selection and copay collection
• Instamed utilization and reporting
5. Supports collection and communication of Workers Comp and No Fault billing and clinicalinformation and expectations.
6. Handles routine patient billing inquiries and refers to appropriate parties.
7. Assists in resolving patient billing issues.
8. Maintains confidentiality in the management of employee and patient information.
9. Able to work flexible hours to support staff at Treatment Centers, and on evenings and weekends to ensure consistent standards of Revenue Cycle and users’ workflow.

SKILLS REQUIRED:

1. Computer skills, especially proficiency with NextGen, Microsoft Office
2. Excellent math ability
3. Accountability for cash, check and credit card payments
4. Proficiency with Medical billing, patient accounts and insurance processing
5. Excellent organizational, interpersonal, oral and written communication skills
6. Ability to interact with all levels of management and diverse staff and patients required
7. Outstanding customer service skills

EXPERIENCE REQUIREMENTS:

1. Minimum 5 years medical practice operations and back-office experience.
2. Some medical office Supervisory and Training experience preferred.

EDUCATION REQUIREMENTS:
Healthcare Administration Associate Degree or completion of a Medical Office Staff Technical Program required.

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